The seller and these terms
These terms govern direct purchases from NUTRIFEND LLP through the Nutrifend website. The Shipping Policy, Returns & Refunds Policy and Privacy Policy explain the related details.
- Seller
- NUTRIFEND LLP
- Principal business address
- 8/315E-4,5, Thottupadath Building, near Vanitha Cooperative Bank, Ponnazhikkara, Edappal, Malappuram, Kerala 679576, India
- Customer contact
- marketing@nutrifend.com · +91 99950 00822
Adding an item to your bag does not place an order, reserve stock or authorise payment.
Placing an order
- An adult authorised to use the chosen payment method must place the order and provide accurate contact and delivery details.
- Review the product, quantity, address and final amount before confirming payment.
- Stock and delivery serviceability must be checked before an order is accepted. An order acknowledgement and a payment authorisation are not a guarantee that a parcel has been dispatched.
- If we cannot fulfil an order, we will explain why and provide the refund or other remedy due. We will not substitute a product or add a charge without your agreement.
Prices, discounts and payments
Prices are shown in Indian rupees. The final payable total and any applicable tax, shipping or COD charge are displayed before you confirm an order. Pack discounts apply only as displayed for the selected quantity; a bundle does not create a subscription. Prepaid orders receive an extra 5% off the product subtotal after pack savings, rounded to the nearest paise, plus free shipping. The extra 5% does not apply to COD orders.
Available payment methods are shown at checkout.
If an apparent pricing or stock error affects an order, we will contact you before proceeding. You may decline a proposed change and receive any refund due. No additional amount will be charged without consent.
Product information and use
Read the product label, ingredients, allergen information, preparation directions, storage conditions and use-by/best-before details before use. Product-specific age and use restrictions apply.
Serving photographs illustrate preparation; liquids and other additions can change appearance and nutrition. A photograph does not override the actual pack label or remove your right to receive the product as described.
Food products are not offered as a substitute for diagnosis or treatment. No particular health outcome is guaranteed. Nothing in these terms excludes responsibility for unsafe, defective or misdescribed goods.
Delivery, cancellation and refunds
Serviceable locations, delivery estimates and charges are set out in the Shipping Policy. The Returns & Refunds Policy covers cancellation requests, product problems and refunds.
Where delay or non-delivery gives you a remedy under applicable law, these terms do not remove that remedy. A blanket “no returns” statement does not override rights for defective, wrong, unsafe or misdescribed goods.
Fair use of the website
Do not misuse the website, attempt unauthorised access, submit fraudulent orders or interfere with another customer’s information. Nutrifend’s brand and original website content may not be used to impersonate the business.
If you submit feedback, it must reflect your actual experience.
Your rights and dispute resolution
Indian law governs these terms. Nothing here restricts a consumer’s statutory remedies or requires complaints to be brought only in a distant court. You may approach an appropriate consumer forum or other competent authority where the law permits.
No clause excludes liability that cannot lawfully be excluded, or removes a remedy for fraud, defective goods or other protected consumer claims. We prefer to resolve an issue directly first, but contacting support is not a waiver of your rights.
Complaints and changes
Contact marketing@nutrifend.com with your order number and a short description. Do not send card details, CVV, passwords, OTPs or UPI PINs.
Contact Vaishnav Babu K at marketing@nutrifend.com or +91 99950 00822 for complaints. We acknowledge consumer complaints within 48 hours and work to resolve them within one month. Please keep your order and complaint references for follow-up.
Updates apply prospectively. The terms applicable to an accepted order will not be retrospectively replaced to reduce your rights. The date above shows when this page was last updated.